Use Annex III as a pre-evaluation lens, not as a final verdict
Teams usually need a fast way to decide whether documentation work should start now. Annex III-style categories give you that pre-evaluation lens. Recruitment and worker management, educational access and assessment, access to essential services such as credit, and parts of healthcare support are common early flags.
Why customer support systems are trickier than they look
A customer support agent is not automatically high-risk. But the moment it influences decisions about eligibility, financial outcomes, or regulated access paths, the system becomes more serious. That is why a builder should ask both what the system is called and what it actually does in production.
What to do after a preliminary high-risk result
Do not wait for perfect certainty. Build the package structure, document assumptions, start technical evidence collection, and then validate the legal scope. That is a much cheaper path than doing nothing and discovering late that the evidence layer is missing.